Using Contact Ushttps://connect.bcbsnm.com/ask-bcbsnm/w/frequently-asked-questions/24/using-contact-usFrequently asked questions for BCBSNMen-USTelligent Community 12Using Contact Ushttps://connect.bcbsnm.com/ask-bcbsnm/w/frequently-asked-questions/24/using-contact-usMon, 20 Oct 2025 21:56:20 GMT6e104328-2028-43b6-bb31-8401437dc51f:b72c2d14-bde2-4fd5-bd4a-84a3bc484d91BCBSNM Connect Teamhttps://connect.bcbsnm.com/ask-bcbsnm/w/frequently-asked-questions/24/using-contact-us#commentsCurrent Revision posted to Ask BCBSNM by BCBSNM Connect Team on 10/20/2025 9:56:20 PM<br /> <p><strong>I sent a question using the secure message feature in Blue Access for Members. How long will it take to get an answer?</strong></p> <p>Once we receive your message within <a title="Blue Access for Members" href="https://mybam.bcbsnm.com?utm_source=connect&amp;utm_medium=internal&amp;utm_campaign=connect_bam">Blue Access for Members</a><sup>SM</sup>, a customer advocate will make sure your question is addressed by all the right people. You&rsquo;ll get a response from our team within two business days to let you know we are looking into your question. It may take up to several weeks to get a full answer.</p> <p>Here&rsquo;s why:</p> <p>Our customer service teams are split by specialty. This ensures our members are helped by employees with the most training and resources. If your BAM inquiry is about several concerns (billing, claims, membership, etc.), an answer may take a bit longer. We try to answer all concerns at once.</p> <p>If you have an urgent request, call customer service at the number on your ID card. Billing questions close to a payment due date, pharmacy refill requests, health concerns and similar issues are best resolved with a phone call. Our staff is available 8 a.m. to 8 p.m. CT to answer your questions. We know you don&rsquo;t like being on hold, but sometimes waiting to speak to a customer advocate directly, rather than waiting for an email response that could take a week or two, is the best choice.</p> <p style="text-align:right;"><span style="font-size:75%;"><em>Originally published 10/2/2014; Revised 2015-2024</em></span></p><div style="clear:both;"></div> <div style="font-size: 90%;">Tags: Blue Access for Members, BAM, Customer Service, Open Enrollment</div> Using Contact Ushttps://connect.bcbsnm.com/ask-bcbsnm/w/frequently-asked-questions/24/using-contact-us/revision/11Mon, 29 Apr 2024 17:49:38 GMT6e104328-2028-43b6-bb31-8401437dc51f:b72c2d14-bde2-4fd5-bd4a-84a3bc484d91BCBSNM Connect Teamhttps://connect.bcbsnm.com/ask-bcbsnm/w/frequently-asked-questions/24/using-contact-us#commentsRevision 11 posted to Ask BCBSNM by BCBSNM Connect Team on 4/29/2024 5:49:38 PM<br /> <p><strong>I sent a question using the secure message feature in Blue Access for Members. How long will it take to get an answer?</strong></p> <p>Once we receive your message within <a title="Blue Access for Members" href="https://mybam.bcbsnm.com/?WT.mc_id=NMEMASOC1288470">Blue Access for Members</a><sup>SM</sup>, a customer advocate will make sure your question is addressed by all the right people. You&rsquo;ll get a response from our team within two business days to let you know we are looking into your question. It may take up to several weeks to get a full answer.</p> <p>Here&rsquo;s why:</p> <p>Our customer service teams are split by specialty. This ensures our members are helped by employees with the most training and resources. If your BAM inquiry is about several concerns (billing, claims, membership, etc.), an answer may take a bit longer. We try to answer all concerns at once.</p> <p>If you have an urgent request, call customer service at the number on your ID card. Billing questions close to a payment due date, pharmacy refill requests, health concerns and similar issues are best resolved with a phone call. Our staff is available 8 a.m. to 8 p.m. CT to answer your questions. We know you don&rsquo;t like being on hold, but sometimes waiting to speak to a customer advocate directly, rather than waiting for an email response that could take a week or two, is the best choice.</p> <p style="text-align:right;"><span style="font-size:75%;"><em>Originally published 10/2/2014; Revised 2015-2024</em></span></p><div style="clear:both;"></div> <div style="font-size: 90%;">Tags: Blue Access for Members, BAM, Customer Service, Open Enrollment</div> Using Contact Ushttps://connect.bcbsnm.com/ask-bcbsnm/w/frequently-asked-questions/24/using-contact-us/revision/10Thu, 25 Apr 2024 17:55:32 GMT6e104328-2028-43b6-bb31-8401437dc51f:b72c2d14-bde2-4fd5-bd4a-84a3bc484d91BCBSNM Connect Teamhttps://connect.bcbsnm.com/ask-bcbsnm/w/frequently-asked-questions/24/using-contact-us#commentsRevision 10 posted to Ask BCBSNM by BCBSNM Connect Team on 4/25/2024 5:55:32 PM<br /> <p><strong>I sent a question using the secure message feature in Blue Access for Members. How long will it take to get an answer?</strong></p> <p>Once we receive your message within <a title="Blue Access for Members" href="https://mybam.bcbsnm.com/?WT.mc_id=NMEMASOC1288470">Blue Access for Members</a><sup>SM</sup>, a customer advocate will make sure your question is addressed by all the right people. You&rsquo;ll get a response from our team within two business days to let you know we are looking into your question. It may take up to several weeks to get a full answer.</p> <p>Here&rsquo;s why:</p> <p>Our customer service teams are split by specialty. This ensures our members are helped by employees with the most training and resources. If your BAM inquiry is about several concerns (billing, claims, membership, etc.), an answer may take a bit longer. We try to answer all concerns at once.</p> <p>If you have an urgent request, call customer service at the number on your ID card. Billing questions close to a payment due date, pharmacy refill requests, health concerns and similar issues are best resolved with a phone call. Our staff is available 8 a.m.-8 p.m. CT to answer your questions. We know you don&rsquo;t like being on hold, but sometimes waiting to speak to a customer advocate directly, rather than waiting for an email response that could take a week or two, is the best choice.</p> <p style="text-align:right;"><span style="font-size:75%;"><em>Originally published 10/2/2014; Revised 2015-2024</em></span></p><div style="clear:both;"></div> <div style="font-size: 90%;">Tags: Blue Access for Members, BAM, Customer Service, Open Enrollment</div> Using Contact Ushttps://connect.bcbsnm.com/ask-bcbsnm/w/frequently-asked-questions/24/using-contact-us/revision/9Fri, 24 Mar 2023 00:14:47 GMT6e104328-2028-43b6-bb31-8401437dc51f:b72c2d14-bde2-4fd5-bd4a-84a3bc484d91BCBSNM Connect Teamhttps://connect.bcbsnm.com/ask-bcbsnm/w/frequently-asked-questions/24/using-contact-us#commentsRevision 9 posted to Ask BCBSNM by BCBSNM Connect Team on 3/24/2023 12:14:47 AM<br /> <p><strong>I&rsquo;ve submitted a question through the secure message in Blue Access for Members (BAM). How long until I receive an answer?</strong></p> <p>You&rsquo;ve sent a non-urgent question or request through the Message Center or filled out the form under the &ldquo;Contact Us&rdquo; section in your Blue Access for Members account. What happens next?</p> <p>Once we receive your message within <a title="Blue Access for Members" href="https://mybam.bcbsnm.com/?WT.mc_id=NMEMASOC1288470">Blue Access for Members</a><sup>SM</sup> (BAM), a customer advocate will make sure your question is addressed by all the right people. After you submit, you&rsquo;ll get a response from our team within 2 business days to let you know that we are starting the research process, but it can take up to several weeks to get a complete answer. . Here&rsquo;s why:</p> <p>Our customer service teams are divided by specialty to make sure our members are handled by employees with the most training and resources available to them. If your BAM inquiry includes multiple concerns (billing, claims, membership, etc.), it can take longer than expected to get an answer. We try to answer all concerns at once so that our members are not waiting for loose ends to be tied up after getting only a portion of their request handled.</p> <p>Urgent requests that should be addressed quickly are best resolved by calling customer service at the number on the back of your membership ID card. Things such as billing questions close to the payment due date, pharmacy refill requests, or health concerns are best handled by calling. Our staff is available 8 a.m.-8 p.m. CST to answer your questions. While we understand waiting on hold is never ideal, sometimes it is best to speak to a customer advocate directly rather than waiting for an email response that could take a week or two.</p><div style="clear:both;"></div> <div style="font-size: 90%;">Tags: Blue Access for Members, BAM, Customer Service, Open Enrollment</div> Using Contact Ushttps://connect.bcbsnm.com/ask-bcbsnm/w/frequently-asked-questions/24/using-contact-us/revision/8Mon, 30 Jan 2023 22:32:36 GMT6e104328-2028-43b6-bb31-8401437dc51f:b72c2d14-bde2-4fd5-bd4a-84a3bc484d91BCBSNM Connect Teamhttps://connect.bcbsnm.com/ask-bcbsnm/w/frequently-asked-questions/24/using-contact-us#commentsRevision 8 posted to Ask BCBSNM by BCBSNM Connect Team on 1/30/2023 10:32:36 PM<br /> <p><strong>I&rsquo;ve submitted a question through the secure message in Blue Access for Members (BAM). How long until I receive an answer?</strong></p> <p>You&rsquo;ve sent a non-urgent question or request through the Message Center or filled out the form under the &ldquo;Contact Us&rdquo; section in your Blue Access for Members account. What happens next?</p> <p>Once we receive your message within <a title="Blue Access for Members" href="https://mybam.bcbsnm.com/?WT.mc_id=NMEMAEMA1288390">Blue Access for Members</a><sup>SM</sup> (BAM), a customer advocate will make sure your question is addressed by all the right people. After you submit, you&rsquo;ll get a response from our team within 2 business days to let you know that we are starting the research process, but it can take up to several weeks to get a complete answer. . Here&rsquo;s why:</p> <p>Our customer service teams are divided by specialty to make sure our members are handled by employees with the most training and resources available to them. If your BAM inquiry includes multiple concerns (billing, claims, membership, etc.), it can take longer than expected to get an answer. We try to answer all concerns at once so that our members are not waiting for loose ends to be tied up after getting only a portion of their request handled.</p> <p>Urgent requests that should be addressed quickly are best resolved by calling customer service at the number on the back of your membership ID card. Things such as billing questions close to the payment due date, pharmacy refill requests, or health concerns are best handled by calling. Our staff is available 8 a.m.-8 p.m. CST to answer your questions. While we understand waiting on hold is never ideal, sometimes it is best to speak to a customer advocate directly rather than waiting for an email response that could take a week or two.</p><div style="clear:both;"></div> <div style="font-size: 90%;">Tags: Blue Access for Members, BAM, Customer Service, Open Enrollment</div> Using Contact Ushttps://connect.bcbsnm.com/ask-bcbsnm/w/frequently-asked-questions/24/using-contact-us/revision/7Fri, 12 Oct 2018 22:47:06 GMT6e104328-2028-43b6-bb31-8401437dc51f:b72c2d14-bde2-4fd5-bd4a-84a3bc484d91BCBSNM Connect Teamhttps://connect.bcbsnm.com/ask-bcbsnm/w/frequently-asked-questions/24/using-contact-us#commentsRevision 7 posted to Ask BCBSNM by BCBSNM Connect Team on 10/12/2018 10:47:06 PM<br /> <p><strong>I&rsquo;ve submitted a question through the secure message in Blue Access for Members (BAM). How long until I receive an answer?</strong></p> <p>You&rsquo;ve sent a non-urgent question or request through the Message Center or filled out the form under the &ldquo;Contact Us&rdquo; section in your Blue Access for Members account. What happens next?</p> <p>Once we receive your message within <a title="Blue Access for Members" href="https://members.hcsc.net/wps/portal/bam" target="_blank">Blue Access for Members</a><sup>SM</sup> (BAM), a customer advocate will make sure your question is addressed by all the right people. After you submit, you&rsquo;ll get a response from our team within 2 business days to let you know that we are starting the research process, but it can take up to several weeks to get a complete answer. . Here&rsquo;s why:</p> <p>Our customer service teams are divided by specialty to make sure our members are handled by employees with the most training and resources available to them. If your BAM inquiry includes multiple concerns (billing, claims, membership, etc.), it can take longer than expected to get an answer. We try to answer all concerns at once so that our members are not waiting for loose ends to be tied up after getting only a portion of their request handled.</p> <p>Urgent requests that should be addressed quickly are best resolved by calling customer service at the number on the back of your membership ID card. Things such as billing questions close to the payment due date, pharmacy refill requests, or health concerns are best handled by calling. Our staff is available 8 a.m.-8 p.m. CST to answer your questions. While we understand waiting on hold is never ideal, sometimes it is best to speak to a customer advocate directly rather than waiting for an email response that could take a week or two.</p><div style="clear:both;"></div> <div style="font-size: 90%;">Tags: Blue Access for Members, BAM, Customer Service, Open Enrollment</div> Using Contact Ushttps://connect.bcbsnm.com/ask-bcbsnm/w/frequently-asked-questions/24/using-contact-us/revision/6Thu, 25 Sep 2014 17:24:11 GMT6e104328-2028-43b6-bb31-8401437dc51f:b72c2d14-bde2-4fd5-bd4a-84a3bc484d91BCBSNM Connect Teamhttps://connect.bcbsnm.com/ask-bcbsnm/w/frequently-asked-questions/24/using-contact-us#commentsRevision 6 posted to Ask BCBSNM by BCBSNM Connect Team on 9/25/2014 5:24:11 PM<br /> <p><strong>I&rsquo;ve submitted a question through the secure message in Blue Access for Members (BAM). How long until I receive an answer?</strong></p> <p>You&rsquo;ve sent a non-urgent question or request through the Message Center or filled out the form under the &ldquo;Contact Us&rdquo; section in your Blue Access for Members account. What happens next?</p> <p>Once we receive your message within <a href="https://members.hcsc.net/wps/portal/bam" title="Blue Access for Members" target="_blank">Blue Access for Members</a><sup>SM</sup> (BAM), a customer advocate will make sure your question is addressed by all the right people. After you submit, you&rsquo;ll get a response from our team within 2 business days to let you know that we are starting the research process, but it can take up to several weeks to get a complete answer. . Here&rsquo;s why:</p> <p>Our customer service teams are divided by specialty to make sure our members are handled by employees with the most training and resources available to them. If your BAM inquiry includes multiple concerns (billing, claims, membership, etc.), it can take longer than expected to get an answer. We try to answer all concerns at once so that our members are not waiting for loose ends to be tied up after getting only a portion of their request handled.</p> <p>Urgent requests that should be addressed quickly are best resolved by calling customer service at the number on the back of your membership ID card. Things such as billing questions close to the payment due date, pharmacy refill requests, or health concerns are best handled by calling. Our staff is available 8 a.m.-8 p.m. CST to answer your questions. While we understand waiting on hold is never ideal, sometimes it is best to speak to a customer advocate directly rather than waiting for an email response that could take a week or two.</p><div style="clear:both;"></div> <div style="font-size: 90%;">Tags: Blue Access for Members, BAM, Customer Service</div>