Media Gallery

How Do I Pay My Premium?

BCBSNM Connect Team — Tue, 24 Nov 2020 16:07:47 GMT

For continuous coverage, it's important to pay your premium on time. Watch as Joseph learns about his options to pay for his health coverage.

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Originally published 11/24/2020; Video revised 6/2023

How Do I Use My Health Plan ID Card?

BCBSNM Connect Team — Tue, 24 Nov 2020 16:05:07 GMT

Understanding what your health plan ID card is for is very important. Learn about why you need it, what information it contains and how to get a new one.

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Originally published 11/24/2020; Video revised 6/2023

Understanding Health Plans and Costs

BCBSNM Connect Team — Tue, 24 Nov 2020 15:59:40 GMT

Deductibles, co-insurance, premiums... do you understand how they all work? Listen in and learn with Joseph as he discusses costs with a customer advocate.

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Originally published 11/24/2020; Video revised 6/2023

What Do I Do If I Have Issues With My Claim?

BCBSNM Connect Team — Tue, 24 Nov 2020 15:57:56 GMT

Think something might be wrong with your health coverage claim? Find out what our customer advocate tells Joseph to do.

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What Is a Health Savings Account and How Is It Used?

BCBSNM Connect Team — Tue, 24 Nov 2020 15:56:22 GMT

Not one to visit the doctor often? Maybe a Health Savings Account can help. Learn about what an HSA is and how it can be the best option when it comes to your health care. Learn more about Health Savings Account and Flexible Spending Accounts.

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Never Be Late On Your Payment Again With Online Payments and Auto Bill Pay

BCBSNM Connect Team — Tue, 24 Nov 2020 15:54:22 GMT

With all the mail and bills to pay, it may be hard to keep track of paying your premium. But with online payment reminders and auto bill pay, make sure you’re not late again! Sign up for auto bill pay now. Learn convenient way to pay your bill.

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Originally published 11/24/2020; Video revised 6/2023

What Is a Flexible Spending Account?

BCBSNM Connect Team — Tue, 24 Nov 2020 15:51:52 GMT

Did you know that you could put money aside just to be used for medical expenses? Using a Flexible Spending Account is pre-taxed and gets set aside right from your paycheck. Learn more about Flexible Spending Accounts.

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What Questions Should I Ask My Doctor?

BCBSNM Connect Team — Tue, 24 Nov 2020 15:46:40 GMT

Getting to know your new doctor can be a bit overwhelming or scary. But having an open and honest relationship with them means better care for you. Check out the advice that our customer advocate gives to Victor who just switched to a new health care provider.

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What Does “In-Network” Mean?

BCBSNM Connect Team — Tue, 24 Nov 2020 15:42:56 GMT

Sometimes the words used in health care can be confusing. Making sure you know what "in-network" means may also mean you might save money. Listen in on this discussion between our health advocate and Victor, a BCBNM member.

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Originally published 11/24/2020; Video revised 6/2023

Do I Need a Referral to See a Specialist?

BCBSNM Connect Team — Tue, 24 Nov 2020 15:41:08 GMT

Looking to see a specialist aside from your primary care provider like Vanessa? Not to worry! Robert answers Vanessa’s question about which plan needs a referral to see a specialist. Learn more about the referral process.

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Coverage While Traveling

BCBSNM Connect Team — Tue, 24 Nov 2020 15:37:40 GMT

We follow Marissa and her boyfriend as they travel out of state. While building up his courage to ask her a very important question, he gets nervous, fumbles and asks about his health care coverage abroad instead! As a Customer Advocate, Marissa answers his questions but is suspicious of his motives the whole time.

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Where Can I Go If I Have Questions About My Health Coverage?

BCBSNM Connect Team — Tue, 24 Nov 2020 15:21:48 GMT

Health insurance can be a bit confusing but we're here to help. From mobile applications to blogs, Vanessa gets the low-down in this video.

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Originally published 11/24/2020; Video revised 6/2023

How Do Prescription Drug Lists Work?

BCBSNM Connect Team — Tue, 24 Nov 2020 15:18:50 GMT

Want to know if your medicine is covered under your plan? Our customer advocate Robert tells Vanessa where to find the list, how certain medications are chosen and how costs are determined.

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Originally published 11/24/2020; Video revised 6/2023

How Can I Save Money on Prescriptions?

BCBSNM Connect Team — Tue, 24 Nov 2020 15:17:02 GMT

Although medications can be expensive, there are ways to save some money on them. Be sure to stay up to date with Vanessa, while Robert explains the ins and outs on saving money on prescriptions.

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Originally published 11/24/2020; Video revised 6/2023

How Do I Update my Communication Preferences?

BCBSNM Connect Team — Tue, 24 Nov 2020 15:08:01 GMT

Victor gets communications from Blue Cross and Blue Shield of New Mexico that he may miss or not see because of where they're being sent. He doesn't check his email very often and needs to update his communication preferences. Find out what our customer advocate tells Victor about making those updates!

Update your communication preferences page.

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Originally published 11/24/2020; Video revised 6/2023