Information for Members Impacted by Severe Weather

Recovering from a natural disaster is never easy. We're here to help our members who have been impacted by events such as tornadoes, hurricanes, earthquakes and severe weather.

If you've been affected by a natural disaster, we can help you:

  • Find a doctor of hospital
  • Refill a prescription if you have Prime Therapeutics
  • Coordinate or transition your care
  • Get a member ID card

IMPORTANT PHONE NUMBERS

If you don't have your BCBSNM member ID card, you can either:

  • Print a temporary card on Blue Access for MembersSM(BAMSM), or
  • Call the Customer Service number for your plan. Provide either your Social Security number or your name and date of birth so that our customer advocates can help you:

Individual and Family Insurance (If you bought your insurance through BCBSNM, an agent or the Health Insurance Marketplace)

1-866-236-1702

Employer-based HMO

1-800-423-1630

Employer-based PPO and all others

1-800-432-0750

Medicare Supplement

1-800-307-8144
(TTY/TDD 711)

Blue Medicare Part D

1-888-285-2249
(TTY/TDD 711)

Blue Cross Community CentennialSM (Medicaid)

1-866-689-1523
(TTY/TDD 711)

National BlueCard®

Call the Customer Service number on your member ID card

HELPFUL TIPS

  • For emergencies, call 911 or go to the nearest hospital.
  • For non-emergencies, call Customer Service to find a doctor or health care professional in your network.
  • Bring your BCBSNM member ID card when you get care.
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