General

You've Got Questions: We've Got Answers

Understanding health insurance isn’t always simple and may leave you with a lot of questions. To get quick, easy answers 24/7, just log into your member account online.

As a member, you can always access your online account to get details about your health plan coverage, member benefits, claims and much more.

Check our member quick-start list
Take a look at common topics members ask questions about:

• Fitness programs, gym information and wellness access
• Convenient ways to pay your bill
• New ID card, lost ID card, or digital ID card
• Finding a doctor or hospital in network

Don’t see the answer to your question? Reach out to us, we’re happy to help. A Customer Advocate can guide you to what you’re looking for online or give you the information you need. You can easily start a chat while you’re in your online account or call the number on your member ID card.

Are you a health care provider?
Have questions about patient eligibility? Need help with prior authorization? Want to know the status of a claim? Want to request a fee schedule? Trying to connect with the Behavioral Health unit? You’ll find direct contact information for the specific help you need at Provider Services.

Tap into the Connect Community
Connect offers a fun and interactive way to nurture good health. Every online blog focuses on health, wellness or benefits info you need to know.

There’s a wealth of topics and healthy tips you can share with friends on social media. You’ll find articles in English and Spanish to help you learn about:

• Health and wellness
• Your health coverage choices
• Ways to use your health care benefits

Connect makes it easy to:

• Share your favorite content on Facebook and Twitter
• Like a post or join the conversation on ideas and issues that are important to you

Create your Connect Community profile today.