This article is intended for members enrolled in an individual health insurance plan.

When you sign up for your 2024 plan during Open Enrollment, you’ll get to choose whether to get your plan information by mail or digitally.

If you choose the digital option, your Benefit Book will be available as a PDF in your secure online member account.

If you prefer having a physical book to look through, we’ll mail your Benefit Book to you. But who wants an extra pound of paper in their mailbox?

You can download your digital Benefit Book and search for topics on your computer or mobile device. Going digital also means you’ll get less mail throughout the plan year. Instead of getting paper in the mail, you can access your plan information and updates online any time.

Your Online Account

Log in to your Blue Access for Members^SM (BAM^SM) account to access your Benefit Book and much more. In your secure member portal you can:

• Check the status of your claims and see your claims history.
• Confirm the family members who are covered under your plan.
• View and print an Explanation of Benefits (EOB) statement for any claim within the last 18 months.
• Set your email and text alert preferences to receive notifications for claim status and wellness updates.
• Locate a doctor or hospital in your plan’s network.
• Request a new or replacement member ID card, print a temporary ID card or access your digital ID card.
• Ask us questions in the secure messaging tool.

Don’t have a BAM account yet? It's easy to register. Once you're registered, you can log in to your secure account. When you log in, after you enter your username and password, we'll send a one-time passcode to your email or mobile number, whichever you choose. Then you'll enter the passcode to access your account.

Get the App

You can also access your account information and contact preferences by downloading our free BCBSNM mobile app. The BCBSNM app is available for iPhone and Android users. Download it from the Apple App Store  or Google Play.

What About My ID Card?

If you choose to go digital, you will still receive a physical member ID card in the mail. You can also get a digital version of your ID card. Most providers want to scan the physical card at least once. But after that you can use the digital version if you don’t always carry your card with you. You can access your digital card by logging into BAM or with our mobile app.

Set Your Contact Preferences

You can tell us how you want us to communicate with you. There are three ways you can update your contact information and confirm or change your choices about how we contact you:

• Go to account.bcbsnm.com/upp. 
• Text CONTACTNM to 33633 for a link.*
• Open the BCBSNM mobile app and go to Settings.

*Messaging data rates may apply. Terms & Conditions and Privacy Policy.