Blue Cross and Blue Shield of New Mexico

Getting to know your new doctor can be a bit daunting. But having an open and honest relationship with them means better care for you. Check out the advice that our customer advocate gives to Victor who currently switched to a new health care provider.

Sometimes the words used in health care can be confusing. Making sure you know what "in-network" means, may also mean you can save money. Listen in on this discussion between our health advocate and Victor, a BCBSNM member.

Looking to see a specialist aside from your primary care physician like Vanessa? Not to worry! Robert answers Vanessa’s question about which plan needs a referral to see a specialist.

Health insurance can be a bit confusing but we're here to help. From mobile applications to blogs, Vanessa gets the low-down in this video.

Want to know about the forms you get in the mail that LOOK like a medical bill but aren't? Those explanations of benefits are important for understanding your coverage.

For continuous coverage, it's important to pay your premium on time. Watch as Joseph learns about his options to pay for his health coverage.

Think something might be wrong with your health coverage claim? Find out what our customer advocate tells Joseph to do.

While out on a run, a BCBS Customer Advocate Marissa bumps into her good friend and they start discussing her mother’s health. The Customer Advocate shares a bit of insight with her friend, letting her know that there are options for her mother to get extended help with managing her diabetes. Follow along to learn more about our Customer Advocate and her life outside of BCBS.

We follow Marissa and her boyfriend as they travel out of state. While building up his courage to ask her a very important question, he gets nervous, fumbles and asks about his health care coverage abroad instead! As a Customer Advocate, Marissa answers his questions but is suspicious of his motives the whole time. Read more about coverage while traveling.