Blue Cross and Blue Shield of New Mexico

Welcome to the Health Care Coverage 1-on-1 video hub!
Find important information below regarding different details of your coverage. If you want more information, click the information button in the top right of the video for "more" content or ask us a question here.
To view select Spanish language videos, click here.

Changing my Primary Care Physician (PCP)

Are you looking for a new doctor? Changing your primary care physician isn't as hard as you may think. There are easy steps to looking up and finding a doctor or health care professional that best suits your needs. Listen in on what our Blue Cross and Blue Shield Customer Advocate tells Victor when he decided to find a new doctor.

How I want my Health Care Information

Victor gets communications from BCBSNM that he may miss or not see because of where they're being sent. He doesn't check his email very often and needs to update his communication preferences. Find out what our customer advocate tells Victor about making those updates!

How Do I Save Money on My Prescription?

Although medications can be expensive, there are ways to save some money on them. Be sure to stay up to date with Vanessa, while Robert explains the ins and outs on saving money on prescriptions.

How do Prescription Drug Lists Work?

Want to know if your medicine is covered under your plan? Our customer advocate Robert tells Vanessa where to find the list, how certain medications are chosen and how costs are determined.

How do I use my health plan ID card?

Understanding what your health plan ID card is for is very important. Learn about why you need it, what information it contains and how to get a new one.

Understanding Health Plans and Costs

Deductibles, co-insurance, premiums... do you understand how they all work? Listen in and learn with Joseph as he discusses costs with a customer advocate.

Questions to Ask my Doctor

Getting to know your new doctor can be a bit daunting. But having an open and honest relationship with them means better care for you. Check out the advice that our customer advocate gives to Victor who currently switched to a new health care provider.

What Does "in-network" Mean?

Sometimes the words used in health care can be confusing. Making sure you know what "in-network" means, may also mean you can save money. Listen in on this discussion between our health advocate and Victor, a BCBSNM member.

Do I Need A Referral?

Looking to see a specialist aside from your primary care physician like Vanessa? Not to worry! Robert answers Vanessa’s question about which plan needs a referral to see a specialist.

What if I Have More Questions?

Health insurance can be a bit confusing but we're here to help. From mobile applications to blogs, Vanessa gets the low-down in this video.

How do I read my EOB?

Want to know about the forms you get in the mail that LOOK like a medical bill but aren't? Those explanations of benefits are important for understanding your coverage.

How do I pay my premium?

For continuous coverage, it's important to pay your premium on time. Watch as Joseph learns about his options to pay for his health coverage.

What do I do if I have Issues with my Claim?

Think something might be wrong with your health coverage claim? Find out what our customer advocate tells Joseph to do.