Welcome to our Community!Blue Cross and Blue Shield of New Mexico (“BCBSNM”), a Division of Health Care Service Corporation, a Mutual Legal Reserve Company, an Independent Licensee of the Blue Cross and Blue Shield Association, offers Online Community Connect (“OCC”), a secure online community for individuals and BCBSNM to share information about health care. OCC is hosted and powered by Telligent® (“Telligent”), an operating division of Verint Americas Inc. (“Verint”).
Be sure to read each of the following sections using the following quick links listed below.
Your ResponsibilitiesOur ResponsibilitiesCommunity Privacy StatementData Security and Third-Party LinksCommunity Content and Website InformationMiscellaneousContact Us
Your Responsibilities as a User of the CommunityYou agree to:
You agree not to:
Our ResponsibilitiesWe agree to:
BCBSNM has contracted with Verint to provide the software as well as to host the OCC within their owned, operated and secure facilities. BCBSNM retains full administrative rights and control to the hosted environment and in that capacity is considered to be the primary system administrator. In that role, BCBSNM is responsible for all of the security related to this function. Since BCBSNM is the primary system administrator, Verint is not authorized to view, create, modify, or delete information within the Community without a specific request from BCBSNM except as allowed by law or in an emergency situation. For more information about Telligent, an operating division of Verint Americas Inc., please visit www.Telligent.com.
Registered Users Registered users are able to actively participate in the Community by providing comments and interacting with other registered users. During the registration process, you will be asked to provide certain personal information which includes your email address, name and zip code. BCBSNM will use this information in order to respond to a post and send you information about a service or resource that you have expressed an interest in. In addition, the demographic data allows us to better understand the needs and makeup of the Community. We use this information to tailor and create relevant information for our users. We may combine this information with other information that we may have about you for data analytics, marketing and reporting, but only as permitted by law.
Although you are encouraged to post questions and comments to the Community, you may also send us an email. Remember that email messages may pass through private and public networks with varying levels of security. Some networks may have taken steps to secure these transmissions while others have not which could affect the privacy and integrity of the information you send.
Registered and Non-Registered UsersWe also collect electronic data about our Registered and Non-Registered users in order to provide a positive website experience, offer health care programs, products and services and report on user activity. The tools we use are listed below. Please be aware that none of these tools provide BCBSNM with the ability to read any data residing on your computer.
Cookies and tags are used on websites to gather information about how individuals use and navigate the website. Neither cookies nor tags can extract any personal information about you, nor can they read any data that resides on your personal computer or device. The data collected from these sources are used to recognize repeat users and track usage patterns. Specifically, we use “cookies,” which are small pieces of information sent by a web server and stored by a member’s web browser. Cookies allow the web server to maintain an active “session” with an individual user and track what tools users are accessing on the site.
The following are examples of how we use the information collected from these cookies and tags:
Data Security and Third-Party LinksData Security This website is protected by Transport Layer Security (TLS) technology, the leading security protocol for data transfer on the Internet. Even though there are many benefits to using this website, as with all electronic communications there are some risks which may include:
Data Retention and Destruction BCBSNM complies with the laws and regulations related to both the length of time that we retain your electronic personal information and its proper destruction.
Third-Party LinksAt certain places in the site, BCBSNM may provide links to other websites that we believe offer our customers useful services. Since these other websites are not under the control of BCBSNM, we cannot and do not make any representation or guarantee regarding these websites or their content. Providing these links does not constitute an endorsement by BCBSNM, nor can we take responsibility for the privacy or security policies and procedures of these websites. Therefore, you may want to review the privacy and security statements of these websites before providing any personal information.
Community Content and Website InformationThe community is not intended to be a platform to sell products or services or to post advertisements or endorsements of any kind.
The Community and this website will contain information and opinions of the users which is intended solely as general information. Any medical and health-related information posted in the Community or on this website is intended to be general in nature and is not intended to be used for medical diagnosis or treatment. Therefore, the information presented on this website is not a substitute for professional medical advice, diagnosis or treatment, nor is it intended to provide you with a specific diagnosis or treatment for a specific ailment. Information is made available to you at your request for educational and informational purposes and does not constitute the practice of medicine and/or as a substitute for consultation with your personal physician.
Telligent is an Internet service provider and neither BCBSNM nor Telligent furnishes or renders professional health care services or medical care.
Limitation of LiabilityYou agree that you use this website at your own risk. BCBSNM and Telligent have no liability for any damages (whether direct or indirect, special, incidental, consequential or punitive) incurred by you as a result of your use of this website or the information you receive from or submit to this website.
BCBSNM and Telligent shall have no liability whatsoever for failure of electronic or mechanical equipment or communication, telephone or other connection problems, computer viruses, unauthorized access or interception of data from this website, theft or errors.
In addition, if you request BCBSNM to send information via email or to your mobile device or to a registered account, you agree that you are using this service at your own risk. BCBSNM has no liability for any damages (whether direct or indirect, special, incidental, consequential or punitive) incurred by you as a result of your use of this functionality.
Ownership and Copyright ProtectionAll right, title and interest in the content (including software, text and images) and other intellectual property (including trademarks, service marks and copyrights) on this website are solely and exclusively the property of BCBSNM or Verint, and are protected by intellectual property laws. Blue Cross, Blue Shield and the Cross and Shield symbols are registered service marks of the Blue Cross and Blue Shield Association, an association of independent Blue Cross and Blue Shield Plans. You acknowledge that content available through the website, including, without limitation, content of third parties is protected by copyright, trademark, patent or other intellectual proprietary rights and laws.
Mediation/Arbitration Provisions1. Initial Resolution by Meeting or Mediation of Dispute.
a. BCBSNM (the "Notice Party"), as the case may be, shall deliver written notice to the other party (the "Receiving Party"), via certified mail, return receipt requested, of the existence of a Dispute (the "Initial Notice"), as follows:
If to BCBSNM, Contact Us
If to Authorized User: At the last known address of record.
b. The Receiving Party has thirty (30) calendar days following the Notice Party's delivery of such notice to provide a prompt and effective remedy.
c. If the Receiving Party has failed to provide a prompt and effective remedy within thirty (30) calendar days following delivery of such notice, and the Receiving Party and Notice Party mutually agree that a meeting to attempt to resolve the Dispute would be advantageous, representatives of parties shall meet not later than thirty (30) calendar days after delivery of the Initial Notice in order to attempt to resolve the Dispute. Subsequent meetings may be held, upon mutual agreement of the parties.
d. If such a meeting has not been mutually agreed upon within thirty (30) calendar days of delivery of the Initial Notice, or if the Dispute has not been resolved within thirty (30) calendar days of commencement of any such meetings, the Notice Party shall submit the Dispute (the "Mediation Submission") to mediation by an organization or company specializing in providing neutral, third-party mediators. The mediation process shall be coordinated by the Notice Party with the mediator and shall be subject to the following agreed-upon conditions:
(i) The parties agree to participate in the mediation in good faith;
(ii) The parties agree to have present at the mediation one or more individuals with decision-making authority regarding the Dispute;
(iii) Either party may, at its option, be represented by counsel;
(iv) The mediation shall be conducted in English;
(v) The mediation shall be held at a mutually agreed upon venue location in or near Albuquerque, New Mexico within sixty (60) days of the Mediation Submission, unless the parties mutually agree on a later date or an alternate venue location; and
(vi) The parties shall each bear their own costs and shall each pay one-half of the venue location fee and the mediator's fees and costs, unless the mediator subsequently determines that one party did not participate in the mediation in good faith, in which case that party shall pay all of the venue location fee and mediator's fees and costs.
2. Binding Arbitration.
a. Any Dispute or portion thereof that remains unresolved thirty (30) calendar days after a Submission, either BCBSNM or Authorized User, on Authorized User's own behalf and not as a representative of a purported class, shall submit the Disputes to final and binding arbitration (the "Arbitration Submission") under the commercial rules and regulations of the JAMS/Endispute, subject to the following:
(i) The arbitration shall be conducted by a single arbitrator selected by the parties from a list furnished by the JAMS/Endispute (the "Arbitrator"), provided that in the event of a conflict with the terms of these Mediation/Arbitration Provisions, the terms of these Mediation/Arbitration Provisions shall control. If the parties are unable to agree on such Arbitrator from the list, such Arbitrator shall be appointed by the JAMS/Endispute or in the alternative, each party shall select one arbitrator who, in turn, shall together select the Arbitrator who shall arbitrate the Dispute.
(ii) The Arbitrator shall be required to render a written decision resolving all Disputes with the reasons therefore, and designating one party as the "Prevailing Party" within sixty (60) days from the date of the Arbitration Submission.
(iii) The costs of arbitration, including the venue location fee, Arbitrator's fee and any reporting or other costs, but excluding lawyers', consultants' and witness fees, shall be borne by the non-Prevailing Party unless the Arbitrator subsequently determines as part of his or her award that such allocation is inequitable under the totality of the circumstances.
(iv) The arbitration hearing shall be conducted in English and held at a mutually agreed to venue location in or near Albuquerque, New Mexico, unless Authorized User mutually agrees to an alternate location.
(vi) Any determination by the Arbitrator with respect to any Dispute shall be final and binding on each party. Judgment upon the award of the Arbitrator may be entered in any court having competent jurisdiction thereof.
b. Authorized User acknowledges that these Mediation/Arbitration Provisions preclude Authorized User from filing an action at law or in equity and from having any Dispute covered by this agreement resolved by a judge or a jury. Authorized User further acknowledges that these Mediation/Arbitration Provisions preclude Authorized User from participating in a class action or class arbitration filed by any other Authorized User or any other plaintiff claiming to represent Authorized User or Authorized User's interest. Authorized User agrees to opt-out of any class action or class arbitration filed against BCBSNM that raises claims covered by these Mediation/Arbitration Provisions, including, but not limited to, class actions or class arbitrations that are currently pending.
Text MessagingBCBSNM Connect offers one-time text message programs as well as subscription text services on the short code is 33633. These text messages may be either transactional alerts or contain marketing content.
BCBSNM Connect offers these text programs to provide information or resource links on some of the following but not exclusive topics: health and fitness tips, member coverage, medication reminders, and health insurance education. Health related information provided is not meant to replace professional medical advice. Transactional information provided is valid only at the time the text message is sent and may change at a later time.
Our BCBSNM Connect Text Messaging, is accessible through our Connect blogging website, see below for more specific information.
Text Messaging Terms and Conditions: - BCBSNM Connect Short Code is 33633 - BCBSNM Connect is supported by all major cellular network carriers - Message and data rates may apply - Message frequency is recurring and varies based on user subscriptions and account setup - You can opt-out of BCBSNM Connect Text Messaging (SMS) programs at any time by texting "STOP" to cancel. A confirmation message will be sent back to you. - To request support at any time, text "HELP" for help. For additional support call 888-706-0583. - Consent not a condition of purchase - Messages will be sent to the phone number provided
A Division of Health Care Service Corporation, a Mutual Legal Reserve Company, an Independent Licensee of the Blue Cross and Blue Shield Association. © Copyright 2019 Health Care Service Corporation. All Rights Reserved.
Telligent is an operating division of Verint Americas, Inc., an independent company that provides and hosts an online community platform for blogging and access to social media for Blue Cross and Blue Shield of New Mexico.
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