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It can be tempting to hop on the Internet and do a little self-diagnosis, but you’re likely to scare yourself or get the wrong information. Wouldn’t it be nice if you could just pick up the phone and talk to a medical professional when you have a health concern?
With the Blue Cross and Blue Shield of New Mexico (BCBSNM) 24/7 Nurseline, Blue Cross Medicare AdvantageSM members can talk to a registered nurse at any time. That’s right. You can call us 24 hours a day, seven days a week, 365 days a year.
When you dial 800-631-7023/TDD 711, you’ll be connected with a registered nurse. Your nurse will listen, ask you the right questions and make sure you get answers. Our experienced nurses help Medicare members with a wide variety of health issues, including:
If you just want general information, the Nurseline also gives you access to an audio library of more than 1,000 health topics, with 600 of them in Spanish.
Remember, if you have a medical emergency, or think you’re having a medical emergency, it’s best to call 911 for immediate help. The Nurseline is not intended to replace the care of your doctor. It can, though, help you decide if you should call a doctor, go to the ER, urgent care, a retail health clinic, or treat the problem yourself.
When you call, be sure to have your member ID card handy. Add this number to the contact list on your phone or write it down and keep it on your refrigerator:
It’s the number that helps you get the information you need, right when you need it.
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Originally published 2/28/2017; Revised 2019, 2021
Blue Cross and Blue Shield of New Mexico, a Division of Health Care Service Corporation, a Mutual Legal Reserve Company, an Independent Licensee of the Blue Cross and Blue Shield Association
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Last Updated 10012018Y0096_WEB_NM_CONNECT19_C