Nurseline: Get Your Questions Answered

Nurseline: Get Your Questions Answered

Nurseline: Get Your Questions Answered

Health issues don’t always follow a 9 to 5 schedule. Sometimes it seems like problems and questions come up at the worst possible times (like 8 o’clock on a Friday night, or when you’re on your way to your family reunion).

It can be tempting to hop on the Internet and do a little self-diagnosis, but you’re likely to scare yourself or get the wrong information. Wouldn’t it be nice if you could just pick up the phone and talk to a medical professional when you have a health concern?

With the Blue Cross and Blue Shield of New Mexico (BCBSNM) 24/7 Nurseline, Blue Cross Medicare AdvantageSM members can talk to a registered nurse at any time. That’s right. You can call us 24 hours a day, seven days a week, 365 days a year.

When you dial 800-631-7023/TDD 711, you’ll be connected with a registered nurse. Your nurse will listen, ask you the right questions and make sure you get answers. Our experienced nurses help Medicare members with a wide variety of health issues, including:

  • Diabetes
  • Dizziness
  • Headache
  • Asthma
  • Falls
  • Chronic pain
  • High fever
  • Cuts and burns

If you just want general information, the Nurseline also gives you access to an audio library of more than 1,000 health topics, with 600 of them in Spanish. 

Remember, if you have a medical emergency, or think you’re having a medical emergency, it’s best to call 911 for immediate help. The Nurseline is not intended to replace the care of your doctor. It can, though, help you decide if you should call a doctor, go to the ER, urgent care, a retail health clinic, or treat the problem yourself.

When you call, be sure to have your member ID card handy. Add this number to the contact list on your phone or write it down and keep it on your refrigerator:

  • For Blue Cross Medicare AdvantageSM members 800-631-7023/TDD 711

It’s the number that helps you get the information you need, right when you need it.

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Disclaimer: The 24/7 Nurseline is a service to Blue Cross Medicare Advantage members.
Important Plan Information

Originally published 2/28/2017; Revised 2019, 2021