Health issues don’t always follow a 9-to-5 schedule. Sometimes, problems and questions come up at the worst possible times (like 8 o’clock on a Friday night, or when you’re on your way to a family reunion).

It's tempting to hop on the Internet and do a little self-diagnosis, but you’re likely to scare yourself or get the wrong information. Wouldn’t it be nice if you could pick up the phone and talk to a medical professional when you have a health concern?

With the Blue Cross and Blue Shield of New Mexico 24/7 Nurseline, Blue Cross Medicare Advantage^SM members can talk to a registered nurse at any time. That’s right. You can call us 24 hours a day, seven days a week, 365 days a year.

Dial 800-631-7023/TDD 711. You’ll reach a registered nurse. Your nurse will listen, ask you the right questions and make sure you get answers. Our experienced nurses help Medicare members with a wide variety of health issues, including:

• Diabetes
• Dizziness
• Headache
• Asthma
• Falls
• Chronic pain
• High fever
• Cuts and burns

If you just want general information, Nurseline gives you access to an audio library of more than 1,000 health topics, with 600 of them in Spanish. 

Remember, if you have a medical emergency, it’s best to call 911 for immediate help. Nurseline is not intended to replace the care of your doctor. It can, though, help you decide if you should call a doctor, go to the ER, visit an urgent care or a retail health clinic, or treat the problem yourself.

When you call, have your member ID card handy. Add this number to the contact list on your phone or write it down and keep it on your refrigerator:

800-631-7023/TDD 711 (for Blue Cross Medicare Advantage members)

If you’d like to receive more information about this and other health and wellness topics, sign up to receive our emails.

Disclaimer: The 24/7 Nurseline is a service to Blue Cross Medicare Advantage members.

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Originally published 2/28/2017; Revised 2019, 2021, 2024