Do You Need Help Managing Your Care?

Do You Need Help Managing Your Care?

This article is intended for HMO members.

Blue Cross and Blue Shield of New Mexico (BCBSNM) case managers can help coordinate care and service needs for you and your covered family members. 

BCBSNM nurses called health advisors or case managers can assist you with:

  • Getting the care you need for a chronic disease.
  • Providing education and resources to help you manage chronic disease, such as asthma, diabetes and heart conditions.

Our health advisors/case managers may reach out to you. Or you can call 800-325-8334 to request a case manager.

BCBSNM provides these services for members:

  • Staff are available at least eight hours a day during normal business hours.
  • Staff can receive inbound telephone, email, and fax communications.
  • Communications received after normal business hours are returned on the next business day. Those received after midnight on Monday through Thursday are responded to on the same business day. Those received after midnight on Friday are responded to on Monday except for regularly scheduled national holidays. In that case, calls are returned the next business day.
  • Staff give their names, titles and organization name when making or returning calls.
  • TDD/TTY services are used when a member has hearing or speech difficulties.
  • For members who need language translation, the service is provided free of charge in the requested language through bilingual staff or an interpreter during business hours.

If you have questions, call the customer service number on your member ID card.

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