Blue Cross and Blue Shield of New Mexico has learned about two types of scam calls targeting some of our members.

The first type of scam call is known as "spoofing."

Spoofing happens when someone fakes the identity of another device or user to steal data from the victim.

For example, members receive calls that show "Blue Cross and Blue Shield" on their caller ID even though BCBSNM is not making the calls. These scam callers ask for protected health information (PHI). They also claim they can lower member premiums or offer more coverage.

The second type of scam call is made by people who falsely say they represent Blue Cross or Blue Cross and Blue Shield. They claim they're selling health insurance. We don’t know yet who is making these calls, but it's important for you to know BCBSNM does not make any automated prerecorded sales calls.

With both of these phone scams:

• The calls are not from us.
• Callers ask for personal or financial information.
• Hang up right away if you get one of these calls.
• Don’t give out your personal or financial information.
• Don’t press any number if prompted to do so.

Remember, unless you have a qualifying life event, you can't apply for health insurance until the next Open Enrollment period starting in November.

Read more about health care fraud and ways to protect your personal and financial information.

If you have any questions about calls that may come from us, please call the number on your member ID card.

Originally published 10/25/2018, Revised 2019, 2022, 2024