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The first type of call involves "spoofing."
A spoofing attack happens when someone fakes the identity of another device or user on a network to steal data from the victim.
In this case, members receive calls that show "Blue Cross and Blue Shield" on their caller ID. However, BCBSNM is not making those calls. The scam callers ask for protected health information (PHI). They also claim they can lower member premiums or offer additional coverage.
The second type of call is made by people who falsely say they are representatives of Blue Cross or Blue Cross and Blue Shield. They claim they're selling health insurance. It's important for you to know we do not make any automated prerecorded sales calls.
In both of these situations:
If you have any questions about calls that may come from us, please call the number on your member ID card.
Originally published 10/25/2018; Revised 2019, 2022
Blue Cross and Blue Shield of New Mexico, a Division of Health Care Service Corporation, a Mutual Legal Reserve Company, an Independent Licensee of the Blue Cross and Blue Shield Association
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