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The first type of call involves "spoofing."
A spoofing attack happens when someone fakes the identity of another device or user on a network to steal data from the victim.
In this case, members are receiving calls that show "Blue Cross and Blue Shield" on the caller ID. However, BCBSNM is not making those calls. The callers are asking for protected health information (PHI) and claiming to be able to lower member premiums or offer additional coverage.
The second type of call is being made by people falsely claiming to be representatives of Blue Cross or Blue Cross and Blue Shield. They claim to be selling health insurance. We are not making any automated prerecorded sales calls.
In both of these situations:
If you have any questions about calls that may come from us, please call the number on your member ID card.
Originally published October 25, 2018; Revised 2019
A Division of Health Care Service Corporation, a Mutual Legal Reserve Company, an Independent Licensee of the Blue Cross and Blue Shield Association© Copyright 2021 Health Care Service Corporation. All Rights Reserved.
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