Help is Available for Members Affected by Natural Disasters

Help is Available for Members Affected by Natural Disasters

Help is Available for Members Affected by Natural Disasters

Recovering from a natural disaster is never easy. We're here to help our members who have been impacted by events such as tornadoes, hurricanes, earthquakes and severe weather.

If you've been affected by a natural disaster, we can help you:

  • Find a doctor of hospital
  • Refill a prescription if you have Prime Therapeutics
  • Coordinate or transition your care
  • Get a member ID card

If you don't have your BCBSNM member ID card, you can either:

  • Print a temporary card on Blue Access for MembersSM(BAMSM), or
  • Call the Customer Service number for your plan. Provide either your Social Security number or your name and date of birth so that our customer advocates can help you.
Important Phone Numbers

Individual and Family Insurance (If you bought your insurance through BCBSNM, an agent or the Health Insurance Marketplace)

1-866-236-1702

Employer-based HMO

1-800-423-1630

Employer-based PPO and all others

1-800-432-0750

Medicare Supplement

1-800-307-8144
(TTY/TDD 711)

Blue Medicare Part D

1-888-285-2249
(TTY/TDD 711)

Blue Cross Community CentennialSM (Medicaid)

1-866-689-1523
(TTY/TDD 711)

National BlueCard®

Call the Customer Service number on your member ID card

If you have a medical emergency, call 911 or go to the nearest hospital.

Call Customer Service for your plan if you have questions about your coverage, need help finding a doctor or need to order a new member ID card.

Use the BCBSNM App

Get mobile access to your member ID card, our Provider Finder and contact numbers you need by downloading our free BCBSNM app from the Apple App Store   or Google Play  Or download the app by texting BCBSNMAPP to 33633. Messaging data rates may apply.

Originally published October 25, 2018; Revised 2020

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