Our Staff Can Help You Better Manage Your Care

Blue Cross and Blue Shield of New Mexico (BCBSNM) Case Managers can help you and your covered family members get the help you need. 

BCBSNM nurses called health advisors or case managers can:

• Help you get the care you need to manage serious illnesses
• Provide education and resources to improve self-management of chronic disease, such as asthma, diabetes and heart conditions

Our health advisors and case managers may reach out to you, or you can call us to request a case manager at 800-325-8334.

BCBSNM provides these services for members:

• Staff are available at least eight hours a day during normal business hours.
• Staff can receive inbound telephone, email, and fax communications. Communications received after normal business hours are returned on the next business day. Those received after midnight on Monday through Thursday are responded to on the same business day. Those received after midnight on Friday are responded to on Monday except for regularly scheduled national holidays. In that case, calls are returned the next business day.
• Staff give their names, titles and organization name when making or returning calls.
• TDD/TTY services are used when a member has hearing or speech difficulties.
• For members who need language translation, the service is provided free of charge in the requested language through bilingual staff or an interpreter during business hours.

If you have questions, call the customer service number on your member ID card.