Does your health plan offer telehealth visits with doctors in your plan’s network? Now's a good time to check. It may be just what you need to stay on top of your health.

During the pandemic, more health care facilities turned to telehealth visits to help keep patients and staff safe. And telehealth visits remain a good option for things like:

• New health concerns
• Annual exams
• Routine check-ins on health issues

When There’s a Problem

Having stomach issues? A headache that won’t go away? A rash that concerns you? These are the types of issues you may see your primary care doctor about. To do so, you usually have to schedule a visit and go to the office.

But a hands-on exam may not be necessary. Instead, the doctor may simply offer helpful medical advice, prescribe a medicine or send you for a test. 

This is the type of visit that can often be handled just as well with a telehealth visit. A telehealth visit is also a good opportunity to talk to with your doctor if you are experiencing depression, anxiety or other mental health issues.

Annual Exams

Some primary care doctors, pediatricians and women’s health providers may also choose to do annual exams using telehealth visits. These visits play a big role in catching small health problems before they become big ones.

Doctors are finding that much of what they do in your yearly checkup can be done virtually:

• Review your health and family history
• Update a list of your current medications
• Talk about your lifestyle
• Discuss tobacco and alcohol use, diet and sleep habits

Other exams and tests can be scheduled separately. Blood tests, vision and hearing exams and imaging like mammograms are good examples. Your doctor can also send prescriptions directly to your pharmacy.

As always, an annual exam is covered at no cost to you if you see a provider in your health plan’s network.

Condition Check-ins

Chronic health conditions like diabetes, asthma, heart disease and cancer need your attention every day. It’s vital that you keep your appointments, follow doctor’s instructions and let your care provider know if you have concerns. An added benefit of telehealth visits is that you don’t have to arrange travel or time off from work or school.

How Telehealth Doctor Visits Work

Depending on your health plan’s benefits, a telehealth visit with a doctor in your plan’s network may be covered.

Signing up for a telehealth visit is easy:

1. Make sure you have internet access and a smartphone, tablet or computer with a built-in or attached camera.
2. Call your doctor’s office to ask about telehealth visits and schedule an appointment. Be sure to ask if the provider is in your health plan’s network.
3. You may need to handle paperwork and any payment before the call, either online or by email.
4. When it’s time for your appointment, follow the instructions from the doctor’s office on how to connect with your doctor.

*Virtual Visits, powered by MDLIVE^®, may be limited by plan. For providers licensed in New Mexico and the District of Columbia, urgent care service is limited to interactive online video. Behavioral Health service requires video for the initial visit but may use video or audio for follow-up visits, based on the provider’s clinical judgment. Behavioral Health is not available on all plans. 

MDLIVE is a separate company that operates and administers Virtual Visits for Blue Cross and Blue Shield of New Mexico. MDLIVE is solely responsible for its operations and for those of its contracted providers.

Originally published July 23, 2020, Revised 2021, 2022, 2023, 2024