This article is intended for members enrolled in an individual health insurance plan.

When you chose your 2025 Blue Cross and Blue Shield of New Mexico (BCBSNM) health plan, you started a chain reaction.* We have been hard at work for several months preparing a journey just for you.

Welcome Communication

First, if you chose electronic delivery of materials when you completed your application, we’ll send you a welcome email with a personalized video that reviews your plan in detail. This is a great opportunity to take note of your plan name and key financial details like premium payments, copay amounts, your deductible and your out-of-pocket maximum. If you chose delivery of materials by mail, a letter covering the same subjects is on its way.

Your Member ID Card

Next, you will get your member ID card. It’s good to have it with you at all times, especially when you see a doctor or fill a prescription. Key information on the member ID card includes your member ID number, customer service phone numbers, and your deductible and out-of-pocket maximum. If you have a PPO plan and are covering dependents, all of the member ID cards for your family will have your name on them.

Your Benefit Book

Shortly after you get your member ID card, you’ll receive your benefit book. If you chose electronic delivery of materials when you completed your application, you will get an email notice that your benefit book is available to view in Blue Access for Members^SM. If you did not choose electronic delivery, it will come in the mail in a 9- by 13-inch envelope. Be sure to review and save this book. It contains detailed information about your benefits, several summary documents for easy reference and forms you may need.

*Coverage will start on the plan effective date only if the first monthly payment is received in full before that date. 
**Message and data rates may apply. Terms and conditions and privacy policy at bcbsnm.com/mobile/text-messaging.
***BCBSNM makes no representation or warranty with respect to the accuracy or completeness of information on BAM. The information on BAM is based on information provided by you and claims received by BCBSNM. This information has not been independently verified.

Prime Therapeutics, LLC, is a separate pharmacy benefit management company contracted by Blue Cross and Blue Shield of New Mexico (BCBSNM) to provide pharmacy benefit management and other related services. In addition, contracting pharmacies are contracted through Prime Therapeutics. The relationship between BCBSNM and contracting pharmacies is that of independent contractors. BCBSNM, as well as several independent Blue Cross and Blue Shield Plans, has an ownership interest in Prime Therapeutics.

MyPrime.com is an online resource offered by Prime Therapeutics, LLC.

Originally published 11/18/2019; Revised 2020-2024