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Say you’re on vacation and feeling sick. Or it’s the middle of the night and your child wakes up with an earache. Instead of searching for a provider away from home or an open urgent care center in the middle of the night, a telehealth visit is a faster, easier choice.
Depending on your benefit plan, you may be able to see your doctor by phone or video. Check your health plan to see if you have this benefit. Then call your doctor’s office to learn more about their telehealth offerings and make an appointment.
If your health care coverage includes it, you may also have the option of scheduling a Virtual Visit with MDLIVE.* Virtual Visits let you talk live with an independently contracted, board-certified MDLIVE doctor or therapist. This service is available 24 hours a day, seven days a week. Get care by phone, online video on your computer or mobile app on your smartphone or tablet.
New features offer more ways to make your life easier. Here’s just two:
Learn how it all works. Here are your top questions answered.
When Does It Make Sense to Use a Virtual Visit?
When you have a non-emergency health issue outside of regular office hours or need a convenient, cost-effective alternative to a retail clinic or urgent care center, Virtual Visits may be the answer.
Some of the most common reasons for scheduling a Virtual Visit include:
What If I Need a Prescription?
Your prescriptions are sent to your pharmacy of choice after your Virtual Visit. If you have prescription drug coverage through your Blue Cross and Blue Shield of New Mexico (BCBSNM) plan, you will have access to the same independently contracted pharmacy network in most cases.
IMPORTANT: MDLIVE doctors will not write prescriptions for substances controlled by the Drug Enforcement Agency (DEA), for drugs prescribed for non-therapeutic use, or for drugs that may be harmful (have potential for abuse or addiction).
MDLIVE can be used from most mobile devices using the MDLIVE Mobile App. The app is available for download at the App Store® and Google PlayTM.
MDLIVE offers safe, secure, confidential medical advice and information. It will share your information only with your chosen doctor and pharmacy.
There is no cost to set up your account. What you pay for visits varies based on your health plan coverage and type of visit. Check your benefit book for details. Or call the BCBSNM customer service number on your member ID card.
Just call the MDLIVE toll-free number at 888-858-5074 and select option 1. Or you can text** “BCBSNM” to 635-483 to get help. Both options are answered around the clock.
Setting up and finding a doctor for a virtual visit is easy:
That’s all you need to be ready to meet with a doctor using Virtual Visits. You can log on using the website and wait for the next available professional. Or you can make an appointment with a provider for a future virtual visit.
Originally published 11/18/2019; Revised 2021
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