The Doctor Is On: Get Care Online with Virtual Visits

The Doctor Is On: Get Care Online with Virtual Visits

Are you missing out on the convenience of virtual visits? It’s a quick and easy way to bring the doctor to you.

Say you’re on vacation and feeling sick. Or it’s the middle of the night and your child wakes up with an earache. Instead of searching for a provider away from home or an open urgent care center in the middle of the night, a virtual visit is a faster, easier choice.

Your health care coverage may include virtual visits, powered by MDLIVE®.* Virtual visits let you talk live with an independently contracted, board-certified MDLIVE doctor or therapist. This service is available 24 hours a day, seven days a week. Get care by phone, online video on your computer or mobile app on your smartphone or tablet.

More Reasons to Give it a Try
New features offer more ways to make your life easier. Here’s just two:

  • You can quickly get a doctor’s note for work or school.
  • You can invite family members or caregivers to securely connect and join a scheduled phone visit.

Learn how it all works. Here are your top questions answered.

When Does It Make Sense to Use a Virtual Visit?

When you have a non-emergency health issue outside of regular office hours or need a convenient, cost-effective alternative to a retail clinic or urgent care center, virtual visits may be the answer.

Some of the most common reasons for scheduling a virtual visit include:

  • Allergies, asthma, sinus infections, diarrhea/constipation, nausea, insect bites
  • Cold or flu, ear infection, sore throat, pink eye
  • Behavioral health (by appointment): online counseling, child behavior/learning issues, stress management
What If I Need a Prescription?

Your prescriptions are sent to your pharmacy of choice after your virtual visit. If you have prescription drug coverage through your Blue Cross and Blue Shield of New Mexico (BCBSNM) plan, you will have access to the same independently contracted pharmacy network in most cases.

IMPORTANT: MDLIVE doctors will not write prescriptions for substances controlled by the Drug Enforcement Agency (DEA), for drugs prescribed for non-therapeutic use, or for drugs that may be harmful (have potential for abuse or addiction).

How Do I Plan a Virtual Visit on My Mobile Device?

MDLIVE can be used from most mobile devices using the MDLIVE Mobile App. The app is available for download at the App Store® and Google PlayTM.

Are Virtual Visits Safe and Private?

MDLIVE offers safe, secure, confidential medical advice and information. It will share your information only with your chosen doctor and pharmacy.

How Much Does It Cost?

There is no cost to set up your account. What you pay for visits varies based on your health plan coverage and type of visit. Check your benefit book for details. Or call the BCBSNM customer service number on your member ID card.

What If I Have More Questions?

Just call the MDLIVE toll-free number at 888-858-5074 and select option 1. Or you can text** “BCBSNM” to 635-483 to get help. Both options are answered around the clock.

Choose a virtual doctor

Setting up and finding a doctor for a virtual visit is easy:

  • Log in to Blue Access for MembersSM (BAMSM).
  • Click on the My Coverage tab to see if you have virtual visits.
  • Select the virtual visits link in the My Coverage Benefits box.
  • Activate your account on MDLIVE's website.

That’s all you need to be ready to meet with a doctor using virtual visits. You can log on using the website and wait for the next available professional. Or you can make an appointment with a provider for a future virtual visit.

*Virtual visits may not be available on all plans. Non-emergency medical service in Montana and New Mexico is limited to interactive online video.
MDLIVE is a separate company that operates and administers virtual visits for Blue Cross and Blue Shield of New Mexcio. MDLIVE is solely responsible for its operations and for those of its contracted providers.
**Message and data rates may apply. Terms and conditions and privacy policy are available at bcbsnm.com/mobile/text-messaging.
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