It’s another new year, another chance to start fresh. But if grand New Year’s resolutions aren’t your style, there is one easy way to keep on top of your health: Brush up on the benefits that come with your health plan. It’s a simple way to pay more attention to your health.

Getting started is easy. You can check out the basics by logging in to your secure member account, Blue Access for Members^SM* on your computer or with our mobile app.

Connect on the Go

Want access to your benefits information anytime, anywhere? Our free BCBSNM App is available in English and Spanish from the Apple App Store  or Google Play.  From the BCBSNM App, you can register for and log in to your account.

You can use the app to:

• See your coverage, recent claims and deductible information.
• Access your digital member ID card.
• Find an in-network doctor, hospital or urgent care facility.
• Chat live with a customer service representative.
• Tell us how you want to get important health and benefits information — by email, text or mail.

Connect at Home

You can also access your BAM account from any computer. BAM lets you manage your health plan online. There are sections for many types of information you might need to know.

Dashboard
Your dashboard gives you a current snapshot of how you’re using your benefits. It shows:

• A summary of your coverage and benefits.
• Your most recently processed claims.
• A link to your member ID card and other features.
• What portions of your annual deductible and out-of-pocket maximum you have remaining.
• Tools for finding care — medical, pharmacy, dental and vision, depending on your plan.

At the top of the screen and on the dashboard page, you’ll find links to more details about claims, coverage and spending.

Coverage
Next, check out the Coverage section. You can view more plan details and print a verification of coverage letter, if needed. You can also:

• Confirm your copay and coinsurance amounts, if your plan has them.
• Confirm your deductible amount and how much of it you have left for the year.
• Check your out-of-pocket maximum.
• Find out more about pharmacy and other benefits.

Claims
The Claims section lists your claims for the past 18 months. It’s also where you will find your Explanation of Benefits (EOB) records. The EOB shows how the claims were processed. It will show the service supplied, what your plan covers and your financial responsibility.

My Health
In the My Health section you can go to Find Care, Wellness and My Health History.

In Find Care, you can search for doctors and other health care providers in your network. Since you are logged in to your account, you will see personalized search results based on your health plan and network. You can also find dentists in your network, if your coverage includes dental.

The Wellness section includes our Wellness Guidelines that offer recommendations for adult, perinatal and children's screenings and immunizations. The section also includes a list of wellness program benefits you may have. For example, your plan may include telehealth visits. 

My Health History is an overview of your medical history based on your claims. You can see lists of the providers you’ve seen, your doctor visits and other health services and some test results from the past 12 months. It also lists your medicines and medical conditions from the past 24 months. 

Pharmacy
If your health plan includes prescription drug coverage, you can look for network pharmacies in the Pharmacy section. If your health plan has preferred pharmacies, you will typically pay the lowest copay/coinsurance amount for your prescriptions at these locations.

You can also see your upcoming refills and find coverage and cost information for specific prescription medicines.

Getting to know more about your health benefits will help you make better choices and give you peace of mind throughout the year. The more you know, the better you can look after your health. Log in to BAM today to make the most of your health care coverage.

*Blue Cross and Blue Shield of New Mexico (BCBSNM) makes no representation or warranty with respect to the accuracy or completeness of information on BAM. The information on BAM is based on information provided by you and claims received by BCBSNM. This information has not been independently verified.

**Message and data rates may apply. Terms & Conditions and Privacy Policy.

***Preventive services at no cost applies only to members enrolled in non-grandfathered health plans. You may have to pay all or part of the cost of preventive care if your health plan is grandfathered. To find out if your plan is grandfathered or non-grandfathered, call the customer service number on your member ID card.

Originally published 12/3/2020; Revised 2021, 2022, 2023, 2024